Paul Smith
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Three Ways to Improve Your Help Desk’s Reputation
I recently did some consulting for a large retail company and sat in with their help desk department, which was probably the worst I have seen in my 10+ years in business. This was an internal help desk, with the end-users being employees from the various retail stores and warehouses. Not surprisingly the perception of their company’s IT support was not flatterring to say the... (posted by Paul Smith 6 years 240 days ago.)
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I recently did some consulting for a large retail company and sat in with their help desk department, which was probably the worst I have seen in my 10+ years in business. This was an internal help desk, with the end-users being employees from the various retail stores and warehouses. Not surprisingly the perception of their company’s IT support was not flatterring to say the... (posted by Paul Smith 6 years 240 days ago.)
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